CompTIA Network+ /Security+ /A+    FULL DoD 8570.01 Compliant

American Computer Training; Encino, California –Sharepoint, Microsoft Office Suite (Outlook, Access, Excel, PowerPoint , Word)

Dell (Latitude, Optiplex), HP, MPC, Panasonic desktop and laptop certified

San Bernardino Valley College; San Bernardino, Ca - Childhood Psychology and Development

Irvine Valley College - Liberal Arts

Microsoft Certification: MCP/MCSA/MCSE/MCTS

CISSP and GCIH– in progress

EMPLOYMENT EXPERIENCE

Tiger Direct – Jefferson, Georgia Dec 2014-Jan 17, 2016

Computer Tehnician

Installed software , configured and tested customer PC's, analyzed functionality of peripheral appendages

Troubleshoot and resolved virus/malware infected devices

Custom built desktops/gaming computers

Resolved customer issues over the phone and in shop

Parts identifying, ordering and replacement

Optimized customers devices by uninstalling unnecessary programs, removing bloatware, and updating drivers and software

Updated, refreshed, reinstalled the operating system on Kiosk computers thorough the store and offices.

ITT – EXELLIS, Jbad, Afghanistan (Oct 2011 – Sept 2013)

ADPE Technician, Help Desk

Installs, configuring, and maintains DOD-approved communications software on government computers and configuring the network to allow proper user access.

Installing and configuring network printers.

Responsible for both classified and unclassified computer system stability through the use of DOD-approved, Government-furnished operating    systems and software.

Join client computers to Microsoft Active Directory domains.

Configuring Microsoft Outlook and manages personal folders in all versions of Outlook.

Installing, configuring, and maintaining security software on military computer systems.

Repairing and maintaining desktop and laptop hardware.

Updating IAVA patches on WDS server.

ITT Systems TACSWACAA, Baghdad Iraq (March 2007 – Oct 2011)

ADPE Tech

Work with group policy objects and extensive active directory modifications.

Diagnostics of DNS, DHCP, VLANs, and network trouble shooting within the IRAQ Domain.

Visual Basic Scripting for Windows

Installing, configuring, and maintaining DOD-approved communications software on Government computers.

Configuring the network to allow proper user access to Classified and Unclassified network enclaves.

Create and maintain images for theatre wide operations in accordance with DoD policies and regulations.

Support all Dell warranty systems with hardware swaps diagnostics order/track/confirm/document.

Mentor junior administrators on various Network/Baseline procedures and workarounds, ensuring my staff is fully capable to excel at their position to slow down unnecessary tier transfers and ultimately satisfying the end user.

Grade A learning center and Academy, Buford Ga (Feb 2005-Mar 2007)

Computer Teacher/Pre-K Teacher/Art Teacher

Thought Computer Basics to elementary school age students.

Setup and Support  network in School.

As a Lead Teacher, I lead a well organized classroom,  managed student progress reports, and held parent/teacher conferences.